Rodeffer Roofing Ethical Guidelines

 

• First and foremost, we are here to help our customers. 
  • We aren’t storm chasers who take advantage of folks already hurting.
• We will never lie to our customers or purposefully attempt to mislead them.
• We will never try and sell our customers a service they do not need.
• We will never give an assessment or a diagnosis without properly inspecting the problem. 
  • We make sure to know all the details so our customers won’t be hit with any surprise costs for “missed” issues. 
• Once a problem is found, it is our obligation to always inform the customer of their options, if available. 
  • And once again, we will never try to sell our customers something they do not need.
• We never make decisions for our customers; we merely provide the information necessary for them to make them. 
  • After all, it is our customer’s roof. We’re just the ones climbing on it.
• We will ALWAYS do our best to provide our customers with the service they deserve.
• We must ALWAYS demonstrate our commitment to professionalism and customer service.
• We always maintain a positive and helpful disposition no matter what the situation.
  • Going through a storm that cause extensive damage can be a traumatic experience. By providing high-quality roofing services with extensive workmanship guarantees, we strive to bring customers peace of mind. 
• Our business principles are guided by our moral values, and we never allow our values to change because of loss of profit.
  • Job quality should never be sacrificed because of loss of profit. The most important thing is to make the customer happy, and to have a job well done.
• No matter what, we are never to raise our voice or disrespect our customers.
• Everyone makes mistakes; it is how we deal with them that will set us apart.
• Excellent customer service is not just expected, it is REQUIRED at Rodeffer Roofing.