Rodeffer Roofing Ethical Guidelines
- First and foremost, we are here to help our customers.
- We aren’t storm chasers who take advantage of folks already hurting.
- We will never lie to our customers or purposefully attempt to mislead them.
- We will never try and sell our customers a service they do not need.
- We will never give an assessment or a diagnosis without properly inspecting the problem.
- We make sure to know all the details so our customers won’t be hit with any surprise costs for “missed” issues.
- Once a problem is found, it is our obligation to always inform the customer of their options, if available.
- And once again, we will never try to sell our customers something they do not need.
- We never make decisions for our customers; we merely provide the information necessary for them to make them.
- After all, it is our customer’s roof. We’re just the ones climbing on it.
- We will ALWAYS do our best to provide our customers with the service they deserve.
- We must ALWAYS demonstrate our commitment to professionalism and customer service.
- We always maintain a positive and helpful disposition no matter what the situation.
- Going through a storm that cause extensive damage can be a traumatic experience. By providing high-quality roofing services with extensive workmanship guarantees, we strive to bring customers peace of mind.
- Our business principles are guided by our moral values, and we never allow our values to change because of loss of profit.
- Job quality should never be sacrificed because of loss of profit. The most important thing is to make the customer happy, and to have a job well done.
- No matter what, we are never to raise our voice or disrespect our customers.
- Everyone makes mistakes; it is how we deal with them that will set us apart.
- Excellent customer service is not just expected, it is REQUIRED at Rodeffer Roofing.